Customer Support & Policies
Your satisfaction is important. Please read the information below to learn about the Moonlight Quilts return and cancellation policies.
NOTE: These policies apply to items we sell online ONLY. Any custom projects (custom quilts, t-shirt quilts, etc.), even if they are paid for online, are not subject to the rules below. Custom work, by necessity, can not be canceled, returned, or refunded. Thank you for your understanding.
Any online order cancellation requests must come within 48 hours of making the original order. Please email your request as quickly as possible to moonlightquilts[-at-]gmail.com. Your expedience here is appreciated.
At this time, we are only selling fabrics and quilt making kits. We will accept returns for quilt making kits provided they are unopened (if applicable), have all the original materials, and do not have any damage or wear. All other items sold on MoonlightQuilts.com can not be returned. The buyer pays the return postage, and returns will not be accepted more than 30 days after purchase.
To request a return, please send an email to moonlightquilts[-at-]gmail.com before mailing any items.
Every item will be shipped via US postal service. Depending on the size of the item, it will either be sent 1st class mail or via a Priority Mail flat-rate box. Shipping will take place within 2 to 3 business days of receiving your order. If you would like to receive your item sooner, please email us at [email protected] with your request.
Finally, please know that your satisfaction is most important, and that is the principal that guides this business. If you have a problem or a concern, please tell me.